Ethical Charter – Apotheosis

Ethical  Charter

Our past clients know we can be trusted to be kind, honest, understanding and discrete but when you don’t know us yet, its important for peace of mind to know that we under-pin our services with an Ethical Charter that promises we will act with integrity and in essence, treat you as one of our friends. Friends look out for and want the best for each other. Friends are welcome guests in your home. And friends don’t judge or undermine you. 

So if fears were holding you back, breathe that sigh of relief. We place kindness even higher than apotheosis. 

Clients

  • We will provide clear and honest information about our professional qualifications and expertise and will accurately represent those qualifications in communications and in promotional materials.
  • We will keep all client information confidential except in very exceptional and specific circumstances where we are obliged by law to disclose such information.
  • ​Irrespective of who instructs us or pays for our services, we will always maintain the confidentiality of our client i.e., the person with whom we are working and who is receiving the benefit of our professional help.
  • We will only undertake work within the areas of our expertise, abilities and competence. If and when appropriate, we will invite clients to seek other forms of professional help.
  • We will communicate in advance all terms and conditions to clients, including fees, expenses, likely methods of working and cancellation policies.
  • We will disclose to clients information regarding existing or potential commercial gains from recommending specific goods or services.

 

Community

  • We prize delivering excellence and will do so every time.
  • We love our planet and adopt eco attitudes, behaviours and processes whenever we can. 
  • We are unabashed philanthropists and proud to support charities the League Against Cruel Sports and xxx with donations and funds we raise from the re-sale of unwanted items. 
  • We will promote our services in ways that are legal, decent, honest, transparent and fair.
  • We will seek to improve our skills and expertise through relevant continuing professional development, learning and training.
  • We love diversity and respect equality relating to race, religion, sexuality, gender, age, culture, disability or socio-economic status and will not discriminate against anyone based on any of these factors.

Ts & Cs

Disclaimer
Apotheosis provides advice and encouragement in good faith in the decluttering and organising process. Apotheosis can therefore accept no responsibility for actions of the client. It is always your decision to accept guidance on whether or not to keep particular possessions. Apotheosis cannot accept responsibility for the consequences of such decisions. As ​​​​​​​ Apotheosis are not valuers of art or other items ​​​of special value or rarity, clients are advised to seek their own valuations of any items.

Handling Goods
Apotheosis always handles goods belonging to customers with great care. Unfortunately, accidents may occur. In the case of accidental damage or loss, howsoever caused, the client acknowledges that Apotheosis will not be held liable for losses or damage. We rely on you to carry insurance at all times which adequately compensates you for losses or damage howsoever caused by us in our capacity as your agent. We hold a public liability and professional indemnity insurance of £1 million.

Removal of Items/Green Policy
We aim to promote recycling of your possessions wherever suitable and can offer advice on different options for appropriate disposal or sale. Any items removed from your property are, in general, done so at your own discretion and by yourself. Apotheosis holds no responsibility for items removed from your property with your consent.

Sales of Goods
Items that have been deemed suitable for sale will be removed from your property and held by Apotheosis with your consent and without responsibility to Apotheosis. Sales prices will be mutually agreed between Apotheosis and the client. If sold via the Internet, suitable and appropriate platforms will be used and items will be offered for sale for a maximum of one week unless otherwise agreed in advance. All unsold items will be donated to charity after one week. All monies received from sales will be held on account for a maximum of 3 months and will be used in lieu of payment of future sessions and services. If no such sessions are required, a bank transfer can be requested.

Limits of Work
We will do all we can to help you achieve the state of organisation and tidiness you desire. However, please note that we do not provide a cleaning or removal service. We will not attempt any seriously heavy moving (e.g. a refrigerator). Any large or heavy items that need removing will require a third party. We are happy to find and recommend removal companies, odd job men and cleaning services that can assist in the decluttering and organising process.  A risk assessment will be carried out prior to the start of the session and, if deemed unsafe, we will withdraw our services immediately until necessary protections are put in place. 

Access & Travel Expenses
If you engage us to work at a particular location and access is restricted, we reserve the right to charge for the lost time and expenses.
Apotheosis is based in Bristol, any assignments within a 15 mile radius are taken as ‘local’. We happily accept assignments beyond this area across the south of England and Wales, including London. Depending on the need for booked transport, parking fees, congestion charges or extended distances, we may need to add surcharges for travel expenses. These will be discussed in advance and added to the invoice where relevant. 

Breaks & Hours
Decluttering can be particularly emotionally draining and we advise you to take breaks. We will help you declutter at your own pace although guiding you with our expertise. We require a 30 minute break for any sessions lasting five or six hours. Working hours will be calculated from the time we arrive at your home or premises until the time we leave. Any time required for disposing of items will be added on to the invoice.  We are also available evenings and Saturdays by appointment and do not charge extra for ‘out of hours’ work. 

Deposit
To secure our services, a deposit of 50% (single session) or 25% (package) of the cost is required at the time of booking. The deposit must be paid within 14 days of the date of the booking confirmation and no later than 3 days before the start of the assignment. The deposit will be forfeited if less than 48 hours’ notice of cancellation is given before the agreed start time.
If we need to cancel our agreement for any reason, we will let you know as soon as possible and we will endeavour to re-schedule the assignment to a date convenient to both parties. If this is not possible or if it is unacceptable to you, we will refund your deposit in full.

Payment Terms
Charges for our services will be levied per day and parking charges will be added if applicable. The invoice is payable in full on completion of the first session, in cash, PayPal or bank transfer using the bank details shown on the invoice. Interest at 10% per month will be charged on any balance due which remains unpaid 45 days after invoice.

Cancellation
Both you and we have the right to cancel booked sessions due to unforeseen or unavoidable circumstances. If you are able to give us at least two working days notice we can re-schedule our appointment. In the event of cancellation by the customer less than 48-hours before the agreed start time, we will charge a cancellation fee of 50% of the day rate. Travel charges or further expenses paid in advance for which we cannot obtain refunds are not refundable in any circumstances, and will be invoiced to you at the time of cancellation.

Confidentiality & Privacy
Apotheosis is registered with ICO and is GDPR compliant. Apotheosis holds your personal data as provided by you, the client, for the duration of the project and thereafter, unless a request has been received by Apotheosis to delete your information. We never divulge client information to third parties, nor any personal or business details that we may see in the course of our work (which, when de-cluttering, is generally unavoidable).  We do not use your information for unsolicited marketing purposes unless prior consent has been obtained. Our full Privacy Policy is available on request.
If you agree, we would also like to take “before-and-after”photographs. These, and written testimonials, will only be reproduced for publicity purposes with your consent.